Terms of Service

1. Agreement to terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and RLTY Service, LLC, a New York limited liability company ("RLTY Service," "we," "us," or "our"), governing your access to and use of the website located at https://rltyservice.com (the "Site") and the services we provide (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

2. Services description

RLTY Service provides compliance support services for New York City Real Property Income and Expense (RPIE) filings, including:

• Annual RPIE statement preparation and filing
• Rent roll addendum preparation (DOF format)
• Storefront registry filings (Local Law 157)
• Claim of exclusion filings
• RPIE penalty dispute and appeal assistance
• Assessment review and filing consultation

Our Services are designed to assist property owners in meeting their obligations under NYC Administrative Code Section 11-208.1 and related regulations.

3. Eligibility and account registration

3.1 Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Services.

3.2 Account creation

You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Notify us immediately of unauthorized access or security breach
• Accept responsibility for all activities under your account

3.3 Account termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for violation of these Terms or for any other reason at our sole discretion.

4. Professional relationship and disclaimer

4.1 No attorney-client or accountant-client relationship

Use of our Services does not create an attorney-client, accountant-client, or any other professional-client relationship. We are not a law firm, accounting firm, or licensed tax preparation service.

4.2 Not legal, tax, or financial advice

The Services, content, and information provided are for informational and compliance assistance purposes only and do not constitute legal, tax, accounting, or financial advice.

4.3 Government filing service

We assist in preparing and submitting RPIE filings to the NYC Department of Finance on your behalf. Final responsibility for filing accuracy and completeness remains with you.

4.4 No guarantee of outcome

• Acceptance of filings by NYC Department of Finance
• Avoidance of penalties or adverse determinations
• Outcomes of appeals or Tax Commission proceedings
• Changes in property valuation or tax liability

5. User responsibilities and representations

5.1 Accurate information

You are solely responsible for the accuracy, completeness, and legality of all information you provide, including property identifiers, income and expense data, rent roll information, vacancy data, ownership data, and supporting records.

5.2 Timely cooperation

• Respond promptly to document and information requests
• Review prepared filings before submission
• Provide written authorization for electronic filing
• Notify us of material errors or changes

5.3 Compliance with laws

• You are lawful owner or authorized representative
• Information provided is truthful and non-fraudulent
• You will comply with all applicable laws
• Your use does not violate third-party rights

6. Payment terms

6.1 No filing, no fee model

Standard service operates on a "no filing, no fee" basis: charges apply after successful completion and submission of your RPIE filing.

6.2 Payment authorization

By engaging our Services, you authorize us to charge your designated payment method upon completion. Payment is due immediately upon invoice.

6.3 Additional services

Certain services may be billed separately, including:

• Penalty dispute representation
• Administrative Law Judge hearing preparation
• Article 78 proceeding support
• Expedited or emergency filings
• Multi-year catch-up filings

6.4 Refunds

Fees are generally non-refundable once a filing has been submitted to the NYC Department of Finance. Unrendered-service refund requests are reviewed case-by-case.

6.5 Late payment

Late payments may result in service suspension and interest up to 1.5% per month (18% annually), or the maximum rate permitted by law, whichever is lower.

7. Intellectual property

7.1 Our content

Site content, logos, software, and design elements are property of RLTY Service, LLC or its licensors and are protected by intellectual property laws.

7.2 Limited license

We grant a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purpose. You may not:

• Copy, modify, or create derivative works
• Reverse engineer or decompile software
• Use bots or scrapers to access the Site
• Remove proprietary notices
• Use our trademarks without prior written consent

7.3 User content

You retain ownership of your submitted data and documents. You grant us a limited license to use and process that content solely to provide Services.

8. Confidentiality

We maintain confidentiality in line with our Privacy Policy. You acknowledge that RPIE filings may become public records, disclosures may be required by law, and aggregated anonymized data may be used for analytics.

9. Limitation of liability

9.1 Disclaimer of warranties

The Services are provided as is and as available without warranties of any kind, express or implied.

9.2 Limitation of damages

To the maximum extent permitted by law, RLTY Service is not liable for indirect, incidental, special, consequential, or punitive damages.

9.3 Cap on liability

Our total liability is limited to the amount paid by you in the prior twelve months, or one hundred dollars, whichever is greater.

9.4 Exceptions

Where limitations are restricted by law, liability is limited to the greatest extent permitted.

10. Indemnification

You agree to indemnify, defend, and hold harmless RLTY Service, LLC and its affiliates from claims, liabilities, losses, damages, and expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms or applicable law
• Your violation of third-party rights
• Fraudulent or inaccurate information you provide
• Your use or misuse of the Services
• Disputes between you and third parties

11. Dispute resolution

11.1 Informal resolution

Before formal proceedings, you agree to contact us at cs@rltyconsulting.com to attempt good-faith informal resolution.

11.2 Binding arbitration

Unresolved disputes will be settled by binding arbitration administered by the American Arbitration Association under Commercial Arbitration Rules in New York County, New York, before a single arbitrator.

11.3 Class action waiver

Arbitration or proceedings are limited to you and RLTY Service individually. You waive participation in class actions or class-wide arbitration.

11.4 Exceptions

Either party may seek injunctive or equitable relief in court to protect intellectual property rights or confidential information.

12. Governing law and jurisdiction

These Terms are governed by New York law, without regard to conflict of law principles. To the extent arbitration does not apply, exclusive jurisdiction lies in state and federal courts located in New York County, New York.

13. Term and termination

13.1 Term

These Terms remain in effect while you use the Services or maintain an account.

13.2 Termination by you

You may terminate your account by contacting cs@rltyconsulting.com. Termination does not eliminate payment obligations for services already rendered.

13.3 Termination by us

We may suspend or terminate access immediately for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Any other reason at our sole discretion

13.4 Effect of termination

• Your right to access Services ceases immediately
• You remain liable for charges incurred before termination
• Survival clauses remain in effect after termination

14. Changes to terms

We may modify these Terms at any time. Material changes may be communicated by posting updated Terms with a new Last Updated date and, where applicable, by email notice.

Continued use of Services after changes become effective constitutes acceptance of revised Terms.

15. General provisions

15.1 Entire agreement

These Terms together with our Privacy Policy constitute the entire agreement regarding the Services.

15.2 Severability

If any provision is invalid or unenforceable, remaining provisions stay in full force and effect.

15.3 Waiver

Failure to enforce a provision is not a waiver of that provision.

15.4 Assignment

You may not assign these Terms without prior written consent. We may assign these Terms without restriction.

15.5 Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control.

15.6 Notices

Notices to us should be sent to:

RLTY Service, LLC
369 Lexington Ave, Suite 350
New York, NY 10017
Email: cs@rltyconsulting.com

15.7 Independent contractors

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

16. Contact information

If you have questions about these Terms, contact us:

RLTY Service, LLC
369 Lexington Ave, Suite 350
New York, NY 10017
Phone: (646) 876-2373
Email: cs@rltyconsulting.com
Hours: Monday-Friday, 9:00 AM - 6:00 PM ET